Problem Submission

Lakes Environmental Software wants to ensure that our clients continue to experience the reliability and productive modeling software they have come to expect with our software. All of our products go through a strict testing and QA/QC procedure before their release. Should any problems arise we value your input and encourage you to use the convenient reporting form below.

When you submit your problem report, it will be entered into our database for tracking purposes. It is important that you include your contact information should we need to consult with you regarding the reported problem. All reported problems are immediately assessed by our support department, and further investigated by a member of the appropriate development team. Minor releases containing new features and resolutions to reported problems are made available in our Updates section.

Please be as specific as possible when describing the problem.

1. What software package are you using?
   ISC-AERMOD View CALPUFF View CALRoads View SLAB View SLAB 3D Screen View RMP View IRAP-h View EcoRisk View
   
   
2. What version of the software are you using?
   
   
   
3. What is the Serial Number of your software package? (The serial number can be found on your license disk or hardware key).
   
   
   
4. What operating system are you using?
   Windows XP Windows 2000 Windows NT Windows Me Windows 98 Windows 95
   
   
5. Please enter a brief one-line description of the problem:
   
   (example: "Editor doesn't respond to up-arrow under image")
   
   
6. If the problem is reproducible, please list the steps required to cause it, leaving a blank line between steps:
   
   (example: "1. Create a new file. 2. Insert some text ...")
   
   If the problem is not reproducible (only happened once, or occasionally for no apparent reason), please describe the circumstances in which it occurred and the symptoms observed:
   
   (note: it is much harder for us to fix non-reproducible problems)
   
   
7. If the problem causes any error messages to appear, please write down the exact text displayed and enter it here:
   
   
   
8. Please provide us with the following information in case we need to contact you:

   Name:	
   Phone:	
   E-mail:	 

 

Lakes Environmental Software
phone : (519) 746-5995 / fax : (519) 746-0793
e-mail: support@lakes-environmental.com

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